Q. How long to get my order?
A. Production starts after you approve your mock up. The shipping prices included are for ground shipping, so allow 5-10 working days to deliver your order. A Fedex tracking number will be sent when your order is shipped. If needed faster then please let us know.
Q. What if I need my order very right away?
A. Most of these products can be ready to ship the next day if you order before 10:00 California time. It’ll cost a little more but not a lot more. If we need to expedite shipping, we’ll let you know. Make sure to e mail or call us to line it up. We can do it!
Q. How will I know if I'll like the product?
A. We want to make sure you’re happy – take a close look at the picture and read the description of what you choose. Everything here is pretty high quality. We are happy to send you a free sample. You can e mail your request to orders@studioDmerchandise.com.
Q. What if I have a multi color logo - but I want to print it just one color?
A. Send the logo you have and then select what color you want it printed from the dropdown, We’ll print the logo only in the color selected. A mock up will be e mailed for your approval before production.
Q. How do I make sure I am sending the right kind of logo file?
Send a JPG, PDF, EPS or Illustrator file of your logo with your order. We can work with pretty much any file you send. Customer service will let you know if there is an issue. If you have special instructions you can enter them into Additional Notes when you place your order or email orders@studioDmerchandise.com or call (800) 405-7814 us with your needs.
Q. Can I order any quantity of products?
A. Price breaks are at higher quantities. If you need less than the lowest quantity listed – call and ask! Orders above the highest quantity listed will always cost less- please contact us for a quote. Expect to save more than 20% . Enter your quantity in the space indicated to see total prices.
Q. How do I know how my logo will look on the product?
You will be sent a PDF proof mock up with your artwork for your approval before we proceed with your order. We are happy to send a free unimprinted sample of the products you select. A pre production sample can be made of your order – the cost is $45.00, and will be applied to the cost of your order when when you buy it.
Q. What do I do if my logo is two or more colors?
We can do it – it’ll cost a little more. Contact us for the price.
Q. I want to change my order. How do I do this?
If you are a customer that has received an e mailed verification of your order then you can make changes to your order by callling us at (800) 405-7814 M-F between 8:30 and 5:30 PST. You can also e mail orders@studioDmerchandise.com and reference your order number. You will be notified that we recieved the change, and if the delivery date needs to be changed. Generally we can accept a change order up to three business days after the order has been placed.
Q. If I place my order online, how will I know when my order has been accepted and approved for processing?
After your online order is placed, you will receive a couple e-mails from our company. The first e-mail is sent from our website to confirm your order was received and will include the details from your online order. A second e-mail – a PDF proof of your order will be sent for approval, usually within 36 hours. You can also call us at 800 405-7814.
Q. Can I specify a PMS or Pantone color for my logo?
A. Yes – enter it during the color entering option when you select your product. If there is any issue or you have a special instruction, enter it as you select your product.
Q. Can I split ship my order - and have it ship to multiple locations?
A. Yes – enter that into the special instructions when you make your order. Enter your company info or one of the addresses when you check out. Customer Service will confirm the additional addresses. It does not cost any more.
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